Beverley Revell was appointed Nurse Coordinator on a part time, voluntary basis, and the Trustee Board formally adopted the title West Auckland Hospice HomeCare. By July the HomeCare Trust began to officially accept patient referrals, and in August Beverley introduced the HomeCare service to Auckland Hospital. Beverley operated the service from the hallway of her home.

Beverley visited every GP in West Auckland to spread the word. Self-referrals were also encouraged.

The Henderson Borough Council donated a house to Hospice which was relocated onto land at Woodford Avenue. The Henderson Rotary Club rallied the community to assist with refurbishing the house. An enormous amount of effort by many people helped to transform a dilapidated cottage into the warm, friendly and welcoming house that it became.

As a local GP himself, Dr Ritchie Gilmour continued to make in-roads with other GPs to encourage referrals, and Hospice began equipping them with information and resources on palliative care.

Following extensive renovations, the property at Woodford Ave became the base for West Auckland Hospice HomeCare.

Hospice services developed quickly, offering day stay on Wednesdays run by volunteers, with a chaplain and Registered Nurse on hand for advice.

The team expanded to include a secretary, bookkeeper, volunteer coordinator, several ex- and retired nurses, as well as a paid fundraiser.

A grant was received from ASB to allow the team to complete extensions on Hospice House. The opening featured local MPs and dignitaries including Sir Tom and Lady Clark.

A partnership was made with West Harbour Gardens Private Hospital for use of one of their beds.

The first Hospice Op Shop ‘Treasure Trove’ opened on Great North Road in Henderson, manned entirely by volunteers. The response was overwhelming, with sales of $2,000 in the first two weeks of trading.

Sir Tom Clark became the Patron of West Auckland Hospice HomeCare.

Hospice’s second ‘Treasure Trove’ shop opened in the New Lynn Plaza.

An end of an era for Hospice, with founder Beverley Revell leaving and Chris Smith being appointed CEO until 2003. In a milestone for hospice care, a government contract was awarded to provide for paid positions, allowing the team of five nurses to transition from volunteer to salary packages.

The Te Atatū Hospice Op Shop opened in its original location at 538 Te Atatū Road.

The Te Atatū purpose-built facility ‘Hospice House’ was officially opened on 3 September 2005. The build was supported by the Portage and Waitakere Licensing Trusts, who each allocated $500,000 towards the build, and the community rallied to help.

Patron Sir Thomas Clark passed away.

Business leader Sir Graeme Douglas, founder and head of Douglas Pharmaceuticals was welcomed as Patron.

Phillip Revell resigned from his position of Chair after twenty years of dedication to Hospice and was replaced by Linda Cooper.

Hospice West Auckland continued to grow, with a new fleet of sponsored cars and commercial vehicles.

Beverley Revell received the Queen’s Service Medal for services to the community.

Although retail revenue from Hospice Op Shops was already being generated from several small community shops, 2011 marked a new development with the opening of the New Lynn Hospice Op Shop in Delta Ave, our first superstore. The Helensville and Te Atatū and stores were also popular community fixtures, with both moving to more permanent and larger locations in due course.

The Board’s desire to provide choices for West Aucklanders in the form of inpatient beds eventually led to refitting the Hospice House premises to create four specialist palliative care inpatient bedrooms.

Te mara maumaharatia: the Garden of Memories, was completed at Hospice House.

New Zealand’s Prime Minister, Right Honourable John Key officially opened the first two Hospice House inpatient bedrooms in the ‘Kowhai Suite’ in an early morning blessing. 

Our second and largest superstore opened at 208 Swanson Road, Henderson. It included a dedicated Distribution Centre for receiving and sorting donations and distributing them among the other stores.

Two more specialist palliative care inpatient bedrooms were completed, bringing the total to four beds available for the people of West Auckland.

Although the ongoing shortfall in government funding combined with staff shortages saw the in-house Kowhai Suite beds close, Hospice West Auckland continued to embrace new opportunities to deliver the highest standard of care to the community. This saw the introduction of Virtual Services, where a team of specialist nurses from across New Zealand were available after hours to deliver advice, support and continuity of care via phone or video conferencing. As well as addressing the national shortage of experienced and qualified specialist nurses, it extended and enhanced the care provided to patients in their own home, surrounded by their loved ones and supported by Hospice’s team of experts.

The Massey Hospice Op Shop on Don Buck Road opened. Although smaller premises, it proved to be a firm favourite with local op shoppers.

The Covid pandemic caused new challenges to the way Hospice West Auckland delivered services Technology continued to play a major role in service delivery, partnering with in-person care to ensure patients and carers were supported regardless of the impact of the pandemic. Video conferencing became a common way of communicating both within the organisation and externally.

A successful new programme called Korowai Care was introduced. Under the programme, the Hospice specialist palliative care team take over patient care from the GP for a short-term period. They provide intensive symptom management to support the patient at home, helping to avoid or delay a hospital or hospice inpatient unit admission.

The 7^th Hospice Op Shop was opened in the heart of Kumeū. 

The Rongoā garden, developed in partnership with CHT St Margarets, opened at Hospice House. It features a wide variety of new Zealand native flora, and provides a welcoming space to reconnect with Papatūānuku and feel culturally, physically, spiritually and emotionally strengthened.

Flair, Hospice’s premium Op Shop, opened in Westgate. With a new take on the traditional op shop experience, Flair blends sustainable shopping with luxury appeal, specialising in high-end fashion, accessories, furniture, homeware, art and collectables.  

The downstairs of Hospice House in Te Atatū was transformed into He Whare Korowai – Home From Home. The facility has four beds offering 24/7 short-term end-of-life and respite care. Patients are cared for by Registered Nurses and Healthcare Assistants in a comfortable, home-like setting.