Although the ongoing shortfall in government funding combined with staff shortages saw the in-house Kowhai Suite beds close, Hospice West Auckland continued to embrace new opportunities to deliver the highest standard of care to the community. This saw the introduction of virtual services, where a team of specialist nurses from across New Zealand were available after hours to deliver advice, support and continuity of care via phone or video conferencing. As well as addressing the national shortage of experienced and qualified specialist nurses, it extended and enhanced the care provided to patients in their own home, surrounded by their loved ones and supported by Hospice’s team of experts.
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