The Covid pandemic created new challenges to the way Hospice West Auckland delivered services to a community grappling with lock downs and ever-changing restrictions. Technology continued to play a major role in service delivery, partnering with in-person care to ensure patients and carers were supported regardless of the impact of Covid. As with so many organisations, video conferencing became a natural way of communicating both within the organisation and externally and continues to be an essential services delivery tool.
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